60-Day Money Back Guarantee

We are so confident that you’ll love our products, we stand behind them 100% with our 60-Day Money Back Guarantee. It means you have 60 days to initiate a return with us for any reason, plus a lifetime of support for most of our products.

You can buy from us with full confidence that we’ll be here to help if something goes wrong, or if the item just doesn’t end up working out for you.

Return Policy

Our money-back guarantee gives you 60 days to decide whether your bed, mattress, bed upgrade, or storage unit is everything you hoped for. If for some reason it’s not working out, you can return it for a refund. Here’s how that works:

  • Email us within 60 days of the date of delivery. We will then help schedule a FedEx pickup of your boxes
  • You’ll need to securely pack the product in the original packaging. Please retain all boxes until you are certain that your Lori Bed, YouLift Bed, Bed Upgrade, or Lori Storage unit is right for you. (Note: Mattresses cannot be re-packed once opened. For mattress returns, Lori Beds will arrange a pickup service.)
  • The item will need to be in the same condition in which you received it. We cannot accept products that have been modified, altered, or damaged after delivery. Please make sure the product is right for you before making any changes to it.
  • We will refund you the full purchase price of your product less our return fee of $125 per box the product is packed in, which covers return shipping and restocking. (For example, the Lori Bed has 4-5 boxes, and The YouLift 2.0 Bed has 3 boxes.) Original delivery fees are not refundable.

And remember, if you have any issues whatsoever with your product, even if you’re not sure you want to return it, please get in touch with us personally.

Mattresses (The Lori Mattress, The YouLift Mattress, and The Green Mattress)

Since it takes time for your body to adjust to the comfort and support of a new mattress, we ask you to sleep on your new mattress for at least 30 days before initiating a return to give your body a chance to acclimate. All mattress returns will be subject to a $125 return fee.

Freight Orders That Cannot Be Delivered

Larger orders ship by freight, and the carrier contacts you to schedule a delivery appointment. This section is separate from our 60 Day Money Back Guarantee above, which applies to orders you have received and decided to return.

If your shipment cannot be delivered because you requested a delivery delay or terminal hold, are unable to accept it, do not respond to the carrier, miss a confirmed appointment, or the contact or address details on the order were incorrect, we may cancel the order and return the shipment to our warehouse.

In that case your refund is reduced by our return fee of $125 per box, which covers return shipping and restocking, and by any storage or redelivery charges the carrier has already applied. Carrier charges are passed on at actual cost.

This does not apply where the delay or failed delivery was caused by us or by the carrier.

If you know you will not be able to receive your delivery, contact us at info@loribeds.com as early as possible. Delays cost far less to resolve before a shipment reaches the carrier's terminal than after.

Limited Lifetime Warranty

We stand behind the quality of our products. That’s why every Lori Bed, YouLift 2.0 Bed, Furphy Bed, and Lori Storage unit comes with a Limited Lifetime Warranty. Bed Upgrades are covered by our Limited Lifetime Warranty, except the Lori Sofa, which has a Limited Lifetime Warranty on the frame and hardware and 3 years on foam and fabric. If any part of your product fails due to a manufacturing defect or material issue under normal use, we’ll replace the affected component at no cost to you.

The Lori Mattress, YouLift Mattress, and Green Mattress are each covered by a 10-Year Warranty.

This warranty covers manufacturing defects and material failures under normal use. It does not cover normal wear and tear, or damage caused by misuse, improper assembly, or modifications to the product.

To submit a warranty or shipping damage claim, please visit our warranty claims form.

Customer Support

Need help? Please visit our contact page or send us an email at info@loribeds.com.

Customer Support Hours: Monday to Friday, 9 AM to 5 PM ET

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      Need help?

      Our FAQs

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      At Lori, we make getting a Murphy bed faster, easier, and better. We keep our beds in-stock, and we ship them quickly, right to your door. We design our Murphy beds to be simple to assemble and safe to use, and we choose only high-quality materials like real wood and powder-coated steel.

      And finally, we stand behind our beds with a Lifetime Warranty and a Customer Experience team available Monday to Friday during business hours. Feel free to compare us to the competition. We’ll be here when you get back.

      Our Murphy beds and other products are usually in-stock and ready to ship within 1-2 business days. FedEx orders typically arrive 3 to 7 business days after they ship. Larger orders that ship by freight typically take 3 to 5 business days to process and 7 to 10 business days in transit, with delivery by appointment. Any pre-order or backordered products will show the expected shipping date before you place your order.

      Most Lori Beds orders ship via FedEx and arrive at your property like any other online delivery. There's no delivery window to book, and no one needs to come into your home. Larger or multi-item orders ship by LTL freight instead, and the carrier will contact you to schedule a drop-off appointment.

      You don’t need a professional to assemble or install a Lori Bed. Each step is clearly shown in our assembly instructions and step-by-step videos. The process takes 6-8 hours (or a full day) for two people, but you don’t need any special skills or tools.