60-Day Money Back Guarantee

We are so confident that you’ll love our products, we stand behind them 100% with our 60-Day Money Back Guarantee. It means you have 60 days to initiate a return with us for any reason, plus a lifetime of support for most of our products.

It’s the best Return and Warranty Policy of any company in the business. You can buy from us with full confidence that we’ll be here to help if something goes wrong, or if the item just doesn’t end up working out for you.

Return Policy

Our money-back guarantee gives you 60 days to decide whether your bed, mattress, bed upgrade, or storage unit is everything you hoped for. If for some reason it’s not working out, you can return it for a refund. Here’s how that works:

• Email us within 60 days of the date of delivery. We will then help schedule a FedEx pickup of your boxes
• You’ll need to securely pack the product in the original packaging. Please retain all boxes until you are certain that your Lori Bed, YouLift Bed, Bed Upgrade, or Lori Storage unit is right for you. (Note: Mattresses cannot be re-packed once opened. For mattress returns, Lori Beds will arrange a pickup service.)
• The item will need to be in the same condition in which you received it. We cannot accept products that have been modified, altered, or damaged after delivery. Please make sure the product is right for you before making any changes to it.
  
• We will refund you the full purchase price of your product less our return fee of $125 per box the product is packed in, which covers return shipping and restocking. (For example, the Lori Bed has 4-5 boxes, and The YouLift 2.0 Bed has 3 boxes.) Original delivery fees are not refundable.

And remember, if you have any issues whatsoever with your product, even if you’re not sure you want to return it, please get in touch with us personally.

Mattresses (The Lori Mattress, The YouLift Mattress, and The Green Mattress). Since it takes time for your body to adjust to the comfort and support of a new mattress, we ask you to sleep on your new mattress for at least 30 days before initiating a return to give your body a chance to acclimate. All mattress returns will be subject to a $125 return fee.

Freight Orders That Cannot Be Delivered

Larger orders ship by freight, and the carrier contacts you to schedule a delivery appointment. This section is separate from our 60 Day Money Back Guarantee above, which applies to orders you have received and decided to return.

If your shipment cannot be delivered because you requested a delivery delay or terminal hold, are unable to accept it, do not respond to the carrier, miss a confirmed appointment, or the contact or address details on the order were incorrect, we may cancel the order and return the shipment to our warehouse.

In that case your refund is reduced by our return fee of $125 per box, which covers return shipping and restocking, and by any storage or redelivery charges the carrier has already applied. Carrier charges are passed on at actual cost.

This does not apply where the delay or failed delivery was caused by us or by the carrier.

If you know you will not be able to receive your delivery, contact us at info@loribeds.com as early as possible. Delays cost far less to resolve before a shipment reaches the carrier's terminal than after.

Lifetime Warranty

We stand behind the quality of our products. That’s why every Lori Bed, YouLift 2.0 Bed, Bed Upgrade, and Lori Storage unit comes with a Lifetime Warranty. If any part of your product fails due to a manufacturing defect or material issue under normal use, we’ll replace the affected component at no cost to you.

The Lori Mattress, YouLift Mattress, and Green Mattress are each covered by a 10-Year Warranty.

This warranty covers manufacturing defects and material failures under normal use. It does not cover normal wear and tear, or damage caused by misuse, improper assembly, or modifications to the product.

To submit a warranty or shipping damage claim, please visit our warranty claims form.

Customer Support

Need help? Please visit our contact page or send us an email at info@loribeds.com.

Customer Support Hours: Monday to Friday, 9 AM to 5 PM ET