Shipping & Delivery
Free Shipping
We offer 100% free shipping in the contiguous United States (up to $500 value). This covers standard delivery. Optional services and special delivery requests are charged separately, see Freight Delivery below.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Shipping Time & Fulfillment
We work hard to keep our products in stock and ready to ship.
- Most orders ship within 1–2 business days from our warehouse
- Typical delivery occurs 3–7 business days after shipment
- Expedited shipping is not currently available
Freight Delivery (LTL)
- Order processing: typically 3–5 business days
- Transit time: typically 7–10 business days after shipment (delivery is scheduled by appointment)
Tracking information is sent as soon as your order ships.
Delivery Methods
FedEx Ground (Most Orders)
Most Lori orders ship via FedEx Ground and are delivered in multiple flat-packed boxes.
- Delivered to a standard residential drop-off area
- No signature required in most cases
- Boxes may arrive on different days depending on carrier routing
Freight Delivery (Large Orders)
Very large, multi-item orders may ship via freight delivery (LTL). This helps ensure all items arrive together and reduces handling and damage risk.
If your order ships via freight:
- This will be clearly shown at checkout
- Delivery is appointment-based
- Curbside delivery to the first dry, accessible area
- Liftgate service is included
- Our team will follow up with scheduling details
- Freight orders still ship promptly and do not sit waiting for extended periods.
Packaging & Box Weights
All Lori products ship flat-packed and boxed for safe, compact transport.
Individual boxes can be heavy, from 50 - 100 lbs, and we recommend having a partner available to help move them. Mattresses arrive compressed and boxed and weight 25 - 80 lbs depending on the model.
Delivery Location
Delivery locations vary by building type. Packages are typically left at:
- Your front door or porch
- A building’s designated delivery area
For freight deliveries, curbside delivery applies unless otherwise arranged directly with the carrier.
Special Delivery Requests
For FedEx deliveries, once tracking information is provided, delivery changes or special requests can be coordinated directly with the carrier. For freight deliveries, please see Freight Delivery below.
Freight Delivery
If your order ships by freight, please contact us first at info@loribeds.com for any delivery change, rather than contacting the carrier, and we will coordinate it with them for you.
Please plan to accept delivery on the first appointment you confirm with the carrier.
Optional services such as inside delivery or room of choice are not included in free shipping.
Carriers allow a short free period after your shipment arrives at your local terminal, then charge storage for each additional day. A redelivery fee also applies if a confirmed appointment is missed.
These charges are your responsibility where the delay is caused by you. This includes requesting a delay or hold, being unavailable to receive the shipment, not responding to the carrier's attempts to contact you, missing a confirmed appointment, or providing contact or address details that were incorrect or incomplete.
You will not be charged for delays or failed deliveries caused by us or by the carrier.
Storage, redelivery and related carrier charges are passed on at actual cost.
When we know about a charge beforehand, we will confirm the amount with you and invoice it, and the arrangement is made once payment is received. If storage has already started before we are notified, we will invoice you for the amount charged to us. Anything you have paid that is not used will be refunded.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at info@loribeds.com or visit the chat widget on our site.
We’ll do our best to accommodate changes before your order ships.
- Orders cannot be canceled once shipped
- Delivery fees are non-refundable
- Refused deliveries or returned shipments may incur return shipping fees in accordance with our return policy
Storage, redelivery and similar freight carrier charges are separate from delivery fees. They are passed on at actual cost, and where you have paid in advance, any amount not used will be refunded to you.
If a freight delivery cannot be completed because you are unable to accept it or we are unable to reach you, we may cancel the order and return the shipment. Any storage charges incurred, and our return fee of $125 per box, which covers return shipping and restocking, will be deducted from your refund. This does not apply where the delay or failed delivery was caused by us or by the carrier.
Questions?
If you have questions about delivery, packaging, or what to expect for your specific order, our team is happy to help. Contact us at info@loribeds.com.